Site Manager

Tierramor is currently seeking a Site Manager to join our team. This is a full time position living on site, based in Nosara, Guanacaste.

Tierramor is currently seeking a Site Manager to join our team starting October 1st. This is a full time position living on site, based in Nosara, Guanacaste.


Tierramor is a large, multi-faceted community project in the Nosara area, which will grow to contain multiple retreat centers, extensive housing and lodging, on-site daily programming and services and a large permaculture farm and precision agrotech incubator. We are currently operating one permaculture-focused retreat center (15 rooms) which is home to our educational regenerative pillar. To support this effort, we are hiring a professional to help us multiply our capacity to execute and manage a wide range of projects with a team of 8-10 people.


Tierramor has a strong focus on regeneration and self-development, commonly expressed through non-violent communication by community oriented individuals who understand and share our principles and desire to co-create the space. Part of our team lives on site, and are engaged in a community building aspect of the larger project.


This is an evolving role and we are looking for a highly motivated, flexible person with the ability to creatively resolve issues and create structures. This is a long-term strategic position in an environment that can resemble a start up, thus, entrepreneurial skills are highly desirable.


The Site Manager supports the General Manager in the daily operations of multiple teams: reservations and guest services, housekeeping, facilities and maintenance, event planning and community management. Experience with recruitment and building teams would be very advantageous for this role.


Experience in (or at least an interest in learning about) conscious community building, is important for this role.


The ideal candidate is a strategic thinker, has participated in project planning, has experience in hospitality operations, event and retreat management and community living and shares the three cultural pillars of Tierramor (Ascension, Descension, Regeneration)


Responsibilities include, but are not limited to:

Site Management

  • On the ground daily management of the following teams: kitchen, programming, housekeeping and maintenance.
  • Work-exchange and volunteer program management.
  • Reservations and guest services.
  • Emergency response and first response team.
  • Overseeing bookkeeping and payroll for the retreat center profit center.
  • Developing and managing the Retreat Center’s budget.
  • Managing g-suite and google admin accounts, and other project management and administrative tools / software packages.
  • Ensuring Tierramor’s facility is a safe, welcoming, functional environment for all guests, residents and visitors.
  • Other tasks upon request of the General Manager

Event and Retreat Management

  • Booking, promoting and executing the events and experiences held at the Retreat Center
  • Managing the events calendar and communications, from first outreach through final follow-up.
  • Facilitating contract execution, requirements gathering and payment and for all events.
  • Owning the end-to-end event/delivery retreat effort:
    • Planning
      • Scheduling and leading event planning meetings
      • Documenting roles, responsibilities and timelines
      • Ensuring all necessary resources, materials and elements are in place prior to events
      • Maintaining up to date guest lists with contact information and payment status
    • Promotion
      • Overseeing successful delivery of Tierramor’s promotional commitments
      • Tracking frequency, location and format of promotional elements (Instagram posts, newsletters, website pages, Facebook posts, WhatsApp group posts)
      • Coordinating the development and publishing of all promotional
        assets
      • Responding to any outreach or event inquiry
    • Coordination
      • Acting as the on-the-ground primary point of contact for all events
      • Greeting attendees and facilitators, welcoming them to Tierramor, communicating the guidelines
      • Be the primary point person for all issues, questions or needs during an event
      • Directly capture or coordinate the capture of promotional assets from the event (video/audio recordings, photographs)
    • Follow up
      • Draft and distribute feedback survey
      • Create and send thank you package for facilitators
      • Schedule and facilitate an internal post-event meeting to share event report:
        • Financial outcome (costs vs revenue)
        • Participation outcome (how many participants vs capacity)
        • Summary of feedback
        • Curated roundup of assets collected
        • Post-promotion event plan
        • Recommendations for any changes/enhancements for future events
    • Post-Event Promotion

      • Creating or coordinating the creation and distribution of
        post-event promotional assets (videos, photos, posts, flyers)
        sharing highlights, thanking facilitators and participants,
        providing information on future or upcoming events

Qualifications & Experience

  • Hospitality, Event or Business administration background and 5+ years in leadership roles.
  • 5+ years of experience on hospitality projects, ideally in Guanacaste or abroad (desirable, but we are open to different backgrounds)
  • Outstanding listening and communication skills, ideally work on non-violent communication.
  • Experience coordinating multi-disciplinary teams.
  • Experience managing subcontractor relationships.
  • Experience managing staff and sourcing for small in-house projects
  • Legal right to work in Costa Rica (citizen or permanent resident)
  • Drivers license and experience driving a 4WD

Skills & Attitude

  • Ability to work independently as well as part of a collaborative team.
  • Ability to take responsibility for projects.
  • Can-do attitude.
  • Flexible and adaptable personality
  • Strong implementation skills.
  • A strong, self-motivated work ethic.
  • Detail oriented personality.
  • Strong organizational and planning skills.
  • Problem solving attitude.
  • Strong communication skills (English and Spanish)
  • Ability to switch seamlessly between working in supportive and leadership capacities, depending on what is required by the project

Compensation Package

  • Salary $3,500 – $4000 per month
  • Staff housing on-site
  • 3 meals per day on-site (Monday through Friday)

To apply

Please send the following to applications@tierramor.cr

  • Your CV/ Resume
  • A video introduction explaining why you are a good fit for this role Please title your email “Site Manager 2024 [your name]” Application deadline: ongoing

Interview Process

Qualified candidates will be contacted to set up a phone interview with our General Manager as a first contact. A select number of candidates will be invited to the farm to meet our team in person. The Executive Team will make the final round of interviews. A final offer will be made after these in-person interviews. Please note that only shortlisted candidates will be contracted, if you do not hear back from us by April 1, 2024, please assume your application was unsuccessful.

FAQ

  • Is it possible to visit Tierramor or stay short term?

    Yes! Our Events Calendar is up to date with upcoming retreats, events & workshops.

    We will have additional lodging options available in the future. Tierramor will also be hosting approximately four Open Days a year. Please sign up to our newsletter to stay up to date with this.

  • How many people live in the community and how can I join?

    Tierramor is able to comfortably accommodate 30+ people. We anticipate between 10 and 30 people living in the community at any given time. At the moment, 10 people living on site are dedicating the majority of their energy to working on developing the project.

    You can join our community as part of the Community Immersion or please check out our latest work opportunities under the Co-Create section.

  • What types of activities are on offer?

    As a retreat center and a burgeoning community, Tierramor offers a variety of week-long retreats, day events and workshops throughout the year. As part of the Community Immersion, all community members will have free access to daily yoga, meditation, dance, and other embodiments practices and can offer to facilitate and share their own practice with the community.

    Sign up to our Newsletter to receive updates on upcoming Community Immersion dates!

  • What is the food like?

    Most of the food is vegetarian, and vegans can be accommodated. We aim to have as much local and organic food as possible.

  • What is the internet like?

    All communal areas have internet. Tierramor has also built a dedicated lounge-like co-working space on the land, which is accessible to all community members. The internet is excellent and we hope to install high speed internet soon as well.

  • What is your children policy?

    Right now we are open to adults only. Children are welcome to attend specific day events only. As Tierramor continues to grow and evolve, this may change.

  • Can I bring my car and what are the roads like?

    If you are renting or bringing your own car, make sure you are driving a four-wheel drive (4x4). The majority of roads are unpaved, dirt roads and require a specialized car. You will be able to safely park your vehicle in the designated parking areas at Tierramor.

  • How do I get to Tierramor?

    You can drive, or take a taxi service from Nosara.

    1. Type into GPS the following address: Mini Super Y Licores Río Montaña, located in the mango grove area between Nosara and Ostional.

    2. Once there, turn into the road towards the mountains which is next to the Mini super Y licores.

    3. Head straight for about 0.5 km until you reach a T junction. There will be a river on your right and a road on your left. Go left and follow the road for another mile.

    4. You will pass through a teak forest, go over a small bridge and a 2.5 mile dirt road up the hill will take you to Tierramor.

    5. You will see signs along the way and a member of our team will meet you up top to help with parking.

  • How far out of town is Tierramor?

    We are located outside of Nosara in the Rio Montana area.

    The easiest way to get into town is by car (4x4 necessary) which takes around ~25 minutes in the dry season. The roads can be really bad in the wet season, which makes this a longer and more challenging trip.

  • How far is the beach from Tierramor?

    We are ~25 minutes away from the beach by car (4x4 necessary). There are sometimes shared rides available. The roads can be really bad in the wet season, which makes this a longer and more challenging trip.

  • Which are the best months to come?

    The Dry Season, which extends from November to April, coincides with the peak tourist season. During these months, camping and casita accommodations are at their prime, and it is generally the most enjoyable time to stay at Tierramor. Please note March and April are the hottest months in the Guanacaste region.

    The Green Season is exceptionally stunning but can present more challenges, including occasional power and internet outages, heavy rainfall, and difficult road conditions, primarily in the months of August through October. 

    The weather is greatly influenced by the annual climate patterns.

  • Is it possible to buy land or a house?

    These opportunities are coming soon! Please sign up to our newsletter to stay up to date with this.